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Shipping and Returns Policy
All orders are processed Monday through Friday. Orders placed after 9 AM (EST) or over the weekend will process the next business day - this includes orders with expedited shipping.
If an expedited delivery is chosen, and the order is placed before 9 AM (EST) Monday through Friday (excluding Holidays), the order will be prioritized and will be delivered within the expected processing/shipping time-frame.
When your order ships you will receive an email confirmation with your tracking number.
Once an order ships, we are unable to update delivery addresses or timing of delivery. Severe weather conditions during transit may cause delays in delivery.
Only orders to valid physical addresses are accepted. We do not deliver to PO Boxes.
Our shipping prices are based on the FedEx cost calculation using the item/package weight and distance shipped.
Shipments outside of the contiguous U.S., Express Delivery, and over-sized items will incur additional charges.
We have a 30-day return or exchange policy. If for any reason you are not satisfied with your purchase, please return the merchandise to us in its original condition within 30 days of delivery.
Exclusions: Limited editions, multimedia, calendars, posters, and earrings are non-returnable unless defective. A refund or exchange will be issued for items returned, excluding shipping charges. All returns must be accompanied with a receipt/invoice.
Please inspect your order upon delivery. If your merchandise arrives damaged, please contact us at 610.388.8326 or firstname.lastname@example.org within five business days for instructions. If emailing, please include photographs if possible.
Returned items should be shipped securely to the following address at the customer's expense:
Brandywine River Museum of ArtAttention: Returns1 Hoffman's Mill RdChadds Ford, PA 19317
Merchandise received as a gift that was purchased on brandywinemuseumshop.org may be returned in exchange for a gift card, redeemable at our museum store. If you do not live in the area, please contact us at 610.388.8326.
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